Returns and Exchanges

Returns and Exchange Policy

Our business is based on the quality of the products we sell and the reputation we have established.

We will honour your rights under Australian Consumer Protection Laws and will put right any errors on our part.

All return shipping related costs are refundable if:

We made an error on your order

There is damage to your order in shipping

Sourced to order products cannot be cancelled at any time as these are purchased specifically to your order

Our returns policy does not apply to notifications of errors or damage more than 72 hours after receipt.

We only covers return postage costs if we are at fault, have sent an incorrect item or there is a manufacturers fault.

In the unlikely event that a product is damaged in transit to you, please send us a digital photograph (2MB or less) of the damaged goods by email, quoting your order number and the product item within 72 hours of receipt of the item to andy@thegourmetgrocer.com.au

We will then contact you to arrange an appropriate solution for you.

It is suggested that you insure your return package as we cannot be held responsible for any product lost or damaged in the post.

 

gourmetgroceronline, trufflestore and balsamicstore are business names of:  The Gourmet Grocer Balmain Pty. Ltd. ABN 70 127 753 280 which is a Trustee of The Jones Arnfield Trust ABN: 26 057 879 064